Factory Flawed items may only be returned to the originating manufacturer or dealer after receiving the manufacturer or dealer's Return Authorization Number. Depending on the item, the originating manufacturer or dealer may at their option decline to accept the return with a full refund, full refund less a restocking fee, or may instead offer a credit towards a future purchase from the manufacturer's or dealer's catalogue, at the manufacturer's or dealer's discretion.
Many of the items listed on FactoryFlawed.com are unique with only one item available via FactoryFlawed.com website. If the item is returned and a full or partial refund is granted by the manufacturer or dealer, you should expect to receive your refund within 4-weeks after giving your package to the return shipper. Return shipping is the responsibility of the original purchaser and not the responsibility of Factory Flawed. The manufacturer or the dealer may at their option provide full or partial return shipping as part of their Return Authorization process.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. Factory Flawed, the manufacturer or the dealer will respond with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based and/or dimensionally-based. The weight of any such item can be found on its detail page. Dimensional-weight is a factor applied by most shipping companies to the cubic dimensions of the box and generally applies to boxes with at least one dimension (length, width or height, or odd-size) over 12-inches or over 4-pounds. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
The preferred Factory Flawed shipping provider is FedEx and the item will be shipped to your business, home or the nearest FedEx OnSite location within the domestic US with signature required in most instances. Alaska, Hawaii, Puerto Rico and other US military bases and the like will be shipped by USPS Priority Mail. For international shipments, Factory Flawed may override the purchaser's selected carrier in times of pandemic and in the best interest for safer delivery of the item.